Another company in Our Backyard has racked up a national honor. Amica Insurance is number one in the J.D. Power 2014 U.S. Auto Insurance Study. This marks the 15th year in a row that J.D. Power has recognized the Lincoln-based company for customer satisfaction among auto insurers.
But, Amica isn’t resting on its laurels. This year its score was 868, up 18 points over 2013. The study measures customer satisfaction in five key areas: interaction, price, policy offerings, billing and payment and claims.
“This acknowledgment is once again a demonstration of the hard work and dedication of all of our employees,” says Bob DiMuccio, Amica’s chairman, president and CEO. “We will strive to continue providing the best customer service possible.”
It’s easy to see why Amica does so well. In spite of its size — with almost $5 billion in assets and 1.4 million policies in force – Amica still thinks of its customers and 3,300 employees as family.
“We feel we’re part of something bigger than ourselves, and that what a family is. You’re part of something, you belong to something,” DiMuccio explains. “If we randomly ask anybody in the company what their primary job is, I think almost universally people would say, ‘service to policy holders and service to each other as a team.’”
Recognizing that its people are crucial to its success, Amica promotes from within, bases pay on performance and provides entry-level management opportunities through its Future Leaders Program. So, it’s no surprise that the company is a regular on Providence Business News’ annual list of the “Best Places to Work in Rhode Island.”
“We believe our employees are the key to our success because they work directly with our customers. That’s why we focus on providing our employees with excellent programs and benefits,” DiMuccio explains. “Everybody we hire at Amica, we see something special in – something unique that we think will add to our team.”
No wonder staff don’t leave. Honoring employees who hit 25 years of service has become an annual event. This year, 86 associates reached the 25-year milestone, representing a total of 2,150 years with the company. Amica strives to apply its simple 12-word mission statement to customers and employees alike: Our mission is to create peace of mind and build enduring relationships.
“It’s 12 words that describe our reason for being,” says DiMuccio.